Talking about legal protection for gig workers (including freelancers or daily workers) means discussing the rights of workers after carrying out their obligations. So far, employers who employ gig workers still see them as weak parties. Meanwhile, gig workers themselves do not understand what their rights and obligations are. In other words, gig workers only participated in the regulations made by employers. In fact, in a good cooperative relationship there is no party that is more dominant or more important because both employers and gig workers need each other. 

The term gig workers do not have a single agreed-upon definition. It is often used to refer to a practice of working where an individual uses a digital platform provided by a company, accessed via an app or a website, to find and perform temporary, freelance, on-demand or gig work as a primary or supplementary source of income. Gig workers are independent contractors, online platform workers, contract firm workers, on-call workers, and temporary workers. Gig workers enter into formal agreements with on-demand companies to provide services to the company's clients.

In addition, one of the rights inherent in workers, including in this case gig workers, is the right to obtain protection for safety, health, morality, maintenance of work morale and treatment in accordance with human dignity and religious morals.

Please read these Terms and Conditions carefully before using the platform offered by Neno Sdn. Bhd. (“Neno”) or (“We”, “Us”, or “Our”), a company incorporated under the laws of Malaysia. 

At NENO, the service we offer and sell within the marketplace is termed as a "Gig." Your gig is an opportunity to showcase your talents to potential clients, as well as provide them with all the information they might need before placing an order. 

These Terms of Use, hereinafter referred to as "Terms and Conditions" or "T&C" or "Terms" or "Agreement," along with any other Policy or Statement or Information that may be placed on this website, hereinafter referred to as "Company" or “Platform” or “Website” or “We” or “Us,” as modified or amended from time to time, are a binding contract between the company and you, hereinafter referred to as "You" or "User" or or "Gig Worker(s)" or "Healthcare Provider(s)" or “Social Care Provider” or “Caregiver”.

Gig economy workers in Malaysia are not included under the definition of employees under the Employment Act 1955 (Act 265). However, the gig economy also provides Self-Employment Social Security Act 2017.

The main objective of the amendment to the 1955 Work Act is to:

• Increasing and improving the protection and welfare of workers in this country;

• Ensuring that the provisions of labor laws in this country are in line with international standards outlined by the International Labor Organization; and

• Making it easier for Malaysia to negotiate trade agreements which at this point often include clauses regarding minimum labor standards as one of the terms of the agreement that must be adhered to.

Gig workers will soon be considered to be considered to be "employees" under the Employment Act 1955 — but not until January 2023 at the earliest. That's due to recent changes to the Act, which will include updated criteria for an individual to be considered to be an employee under law — even in the absence of a written contract or agreement. Therefore, individuals will qualify for certain protections and considerations under employment law in Malaysia :

• Their manner of work is subject to the control or direction of another person;

• Their hours of work are subject to the control or direction of another person

• They are provided with tools, materials or equipment by another person to execute work

• Their work constitutes an integral part of another person's business

• Their work is performed solely for the benefit of another person; or

• Where payment is made to them in return for work done by them at regular intervals and such.

Benefits the Act

A self-employed person who has registered with the Organisation and has paid the contributions under the Act (“insured”) is entitled to claim benefits arising from a self-employment injury, that is, a personal injury to the insured caused by an accident or an occupational disease arising out of and in the course of his self-employment activity, including while traveling for the purpose of such activity. An occupational disease refers to a disease specified in the Fifth Schedule of the SOCSO Act which is contracted by an insured who is directly involved in any occupation or industry specified in that schedule (e.g. lung fibrosis due to exposure to arsenic during the production of arsenic-based pesticides) while being self-employed or within 72 months (or such extended period as the Organisation may accept upon production of relevant supporting evidence) after ceasing to be self-employed (SKRINE, 2017).

The work of an industry to which this Act applies and: 

• Who are employed directly by the main employer in respect of any such industrial work, or incidental to or as a preliminary to or connected with such industrial work, whether such work is performed by the employee at the workplace or elsewhere;

• Who is employed by or through an employer directly at the workplace of the industry or under the supervision of the principal employer or his agent in respect of work which ordinarily forms part of the work of the industry, or which is the beginning of work carried on in or incidental to the purpose of the industry that.

These Guidelines are also expected to provide useful knowledge and information in making more NENO procedures efficient and subsequently able to improve self-skills, performance and professionalism in public service especially in management financial and further able to contribute in achieving sustainable development (sustainable development). 

Home healthcare services by providing healthcare and social care providers for our customers at home or healthcare premise. 

• Home-Based Care Training
• Public Training

• Corporate Training
• Caregiver Training

• Health Outreach:  Organize subsidized Neno Healthcare services to the B40 targeted beneficiaries.
• Empower B40:  Organize caregiver training program for the B40 community and provide them with a platform as gig worker to gain income as caregiver.

• Live-In Service for 24 hours a day / 7 days a week
• Home Help / Home Maker service for house chores or tasks to maintain the household ie meal preparation, laundry, grocery shopping, and other housekeeping items. 

All personal data and other information provided in the application and any additional information provided by training clients / participants, may be used and processed by NENO. In line with the Personal Data Protection Act 2010, training clients / participants consent and agreement is needed. Training clients / participants may directly send an email to hello@neno.my if there is no consent for the processing and disclosure of their personal data. 

By subscribing to or using any of our products or services, you agree that you have read, understood, and are bound by the Terms and Conditions, regardless of how you subscribe to or use our products or services. If you do not want to be bound by the terms, you must not subscribe to or use our services.