How NENO Works

HOW NENO WORKS?

eCommerce

Free Consultation

Get Quotation

Pay-For-Impact

Service Location

eCommerce

1. Choose Package, Fill Form & Pay

Visit our eCommerce, select your care package, complete the intake form (on the same page), and proceed with full payment or deposit — all in one seamless step. Before proceeding with your booking, we kindly ask that you review our Service Policy / Home Care Service Policy to ensure a smooth and transparent care experience.

2. Booking Confirmed & Matching Begins

Our team reviews your payment and submission details. Service confirmation is sent to client and matching process starts right away.

3. Service Provider Matching Based on Key Factors

Through our growing community of certified care providers, NENO matches you with the right professional—based on who’s nearby (locality), ready to help (availability), and aligned with what matters most to you (care preferences).

4. Matching Status & Confirmation

Matching processes may vary depending on the service booked. We monitor and update matching progress regularly, and you’ll be notified once a provider is confirmed. If no provider is available within the designated radius, you may choose to reschedule, request alternative arrangements, or proceed with a refund in line with our policy. Please note that NENO does not guarantee provider availability for every request.

5. Care Service Starts

Once confirmed, your care begins at the scheduled time. A dedicated WhatsApp group will be set up between you, the service provider, and NENO for seamless communication, updates, and support. A tele-meet with matched provider will be held before service for introduction.

6. Receive e-Healthcare Records

Weekly updates, care notes, and summaries will be shared via a secure eHealthcare Record link. You can view, print, or download them for personal use, insurance claims, or LHDN tax purposes.

Free Consultation

Unsure which service suits your needs? Chat with us for a FREE 15-minute tele-consultation — Click here / WhatsApp our Hotline for a quick response.

Request For Quotation

If you would like to , you may also click fill in the Service Request for Quotation here.

Free Consultation

Get Quotation

Click Here to Request For Quotation

Pay-For-Impact

Do You Know That You Too Contribute to Social Impact?

Yes, you are. It is when you purchase our services, you are contributing directly to our long-term social mission.

Cross-Subsidization

51% of Accumulated Profit goes to Social Mission in the form of subsidized healthcare for the targeted beneficiaries in Malaysia.

30% of Gig Worker are Targeted Beneficiaries

One third of NENO gig worker are from targeted beneficiaries. They are empowered to become trained caregiver. This way, they will be able to improve their life by getting income from providing the home caregiving or companionship service to the clients.

Service Location

NENO Service Location

We have extended our coverage to all states in Peninsular Malaysia (except Home Dental Visits and Traditional Malay Massage).

1. Selangor

2. Kuala Lumpur

3. Putrajaya

4. Negeri Sembilan

5. Melaka

6. Johor

7. Pahang

8. Terengganu

9. Kelantan

10. Perak

11. Pulau Pinang

12. Kedah

13. Perlis

OUR SERVICE FEATURES

Home Healthcare Solution

A platform that offers end-to-end home healthcare solution which includes services, training and products.

Certified & Trained Provider

We matched you with certified and trained healthcare and social care providers within 15 km to 30 km of your locality.

Advanced Booking

We fulfill our services to you as early as 2 working days for Medicare and Therapy services and within 14 working days for Buddy services.

Ala-Carte & Package

You will be able to make informed decision as we display our services and its rate in our e-Commerce. We can even customize your needs, ala-carte and in package.

Flexible Payment

Payment can also be made swiftly via online banking. Deposit payment for confirmed booking followed by full or installment payment.

e-Healthcare Record

You will have access to invoices and receipts for each transaction made as well as electronic form of healthcare records by our healthcare and social care providers who had come to visit you.

HOW DO WE MEET YOUR NEEDS?

Mobile

Convenient way of getting care without having to leave your home or disrupt daily routine.

Save Time

No need to hassle, no more of long queuing or in need of finding parking.

Save Cost

We help to eliminate the need for expensive hospital stays and other cost from delay in getting healthcare treatment.

Reliable

You know there are other people who can care for your loves one while you are needing of break / away.

Flexible

Your loved ones get personalized treatment plans and payments are made easy to ease you financially.

Pay-For-Impact

You contribute directly towards impact. 51% of the accumulated profit goes back to our Social Mission.

Survey and book our end-to-end mobile healthcare services in our eCommerce site.

Book Services

Survey and book our end-to-end mobile healthcare services in our eCommerce site.

Book Services

DISCOVER MORE

Health Outreach for B40

Free Tele-Consultation

Gig & B40 Empowerment

Training & Certification

Quadruple Helix Partnership

Frequently Asked Questions

Social Mission

eCommerce

Pay-For-Impact

DISCOVER MORE

Social Mission

eCommerce

Pay-For-Impact

Health Outreach for B40

Free Tele Consultation

Gig & B40 Empowerment

Training & Certification

Quadruple Helix Partnership

HOME HEALTHCARE SERVICES

How Neno Works | Features | Benefits

HOW NENO WORKS?

HOW NENO WORKS?

1. Choose Package, Fill Form & Pay

2. Booking Confirmed & Matching Begins

3. Service Provider Matching Based on Key Factors

4. Matching Status & Confirmation

5. Care Service Starts

6. Receive e-Healthcare Records

Free Consultation

Request For Quotation

Click Here to Request For Quotation

Do You Know That You Too Contribute to Social Impact?

Cross-Subsidization

51% of Accumulated Profit goes to Social Mission in the form of subsidized healthcare for the targeted beneficiaries in Malaysia.

30% of Gig Worker are Targeted Beneficiaries

One third of NENO gig worker are from targeted beneficiaries. They are empowered to become trained caregiver. This way, they will be able to improve their life by getting income from providing the home caregiving or companionship service to the clients.

NENO Service Location

1. Selangor

2. Kuala Lumpur

3. Putrajaya

4. Negeri Sembilan

5. Melaka

6. Johor

7. Pahang

8. Terengganu

9. Kelantan

10. Perak

11. Pulau Pinang

12. Kedah

13. Perlis

OUR SERVICE FEATURES

OUR SERVICE FEATURES

Home Healthcare Solution

Certified & Trained ​Provider

Certified & Trained ​Provider

We matched you with certified and trained healthcare ​and social care providers within 15 km to 30 km of your locality.

Advanced Booking

Ala-Carte & Package

You will be able to make informed decision as we display our services and its rate in our e-Commerce. We can even customize your needs, ala-carte and in package.

Flexible Payment

Payment can also be made swiftly via online banking. Deposit payment for confirmed booking followed by full or installment payment.

e-Healthcare Record

e-Healthcare Record

​​HOW DO WE MEET YOUR NEEDS?

​​HOW DO WE MEET YOUR NEEDS?

Mobile

Save Time

Save Time

No need to hassle, no more of long queuing or in need of finding parking.

Save Cost

Reliable

Flexible

Your loved ones get personalized treatment plans and payments are made easy to ease you financially.

Pay-For-Impact

Pay-For-Impact

You contribute directly towards impact. 51% of the accumulated profit goes back to our Social Mission.

Survey and book our end-to-end mobile healthcare services in our eCommerce site.

Survey and book our end-to-end mobile healthcare services in our eCommerce site.

DISCOVER MORE

DISCOVER MORE

DISCOVER MORE

DISCOVER MORE

Monday - Sunday​(Except Public Holiday)​9am - 6pm

SOCIAL ENTERPRISE

IMPACT MISSION

SOCIAL BUSINESS

GIG & TALENTS

SPONSORSHIP & COLLABORATION

Business Days:​Monday - Sunday(except Public Holiday)​​9 am - 6 pm

SOCIAL ENTERPRISE

IMPACT MISSION

SOCIAL BUSINESS

SPONSORSHIP & ​COLLABORATION

GIG & TALENTS

Certified & Trained Provider

Certified & Trained Provider

We matched you with certified and trained healthcare and social care providers within 15 km to 30 km of your locality.

HOW DO WE MEET YOUR NEEDS?

HOW DO WE MEET YOUR NEEDS?

Monday - Sunday
(Except Public Holiday)
9am - 6pm

Business Days:
Monday - Sunday
(except Public Holiday)
9 am - 6 pm

SPONSORSHIP &
COLLABORATION